Job Introduction
Main Responsibilities
The Product Operations department has responsibility for providing support to our UK Branches and all Handelsbanken Group offices to ensure customers are provided with a high standard of service.
The role of the Operations Officer is to work within a team of Operations Officers to ensure that all Handelsbanken customer payments are sent/received accurately and all aspects of Handelsbanken product offerings are supported operationally to deliver high quality customer outcomes. The role holder will be expected to:
- Work as part of the team to ensure the day to day activities and work flow are adequately prioritised to suit shifting demand
- Work independently to carry out daily tasks, in accordance with relevant procedures and controls
- Ensure payments are actioned correctly and branches supported with any payment related queries/recoveries, investigations
- Work to tight deadlines whilst maintaining a high level of accuracy
- Identify process improvements in order to create efficiencies within the department and/or the Branch network
- Support training and development of others within the Product Operations team
- Support and embed the Handelsbanken culture within the department
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Previous banking and operations experience is beneficial.
- Knowledge and previous experience of Payment processing is beneficial
- Proven experience of providing excellent customer service
- An enthusiastic and dynamic self-starter
- Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner.
- Ability to thrive in a busy environment and work to tight deadlines
- Excellent organisational skills and the ability to manage a number of tasks and display initiative
- Confident, professional and friendly telephone manner
- Team-player, able to maintain working relationships with a wide range of people
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
There will be a two stage interview process with a combination of technical and competency interview questions.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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