Job Introduction
Please note:
We are looking for an experienced Infrastructure Technician (Day Rate Contractor) to join our IT Operations team, who are responsible for providing support to our UK Branch office network as well as our London and Manchester UK offices.
You will be based in the Manchester Head Office but must be willing to travel if required, with the standard working hours being 09.00-17.00, and you may be required to work overtime to perform tasks which cannot be carried out during normal business hours on occasion.
Main Responsibilities
- Overspill 1st line hunt group
- Managing customer “walk ups”
- 2nd line support work - Incident and Problem Management
- Software installs + software packaging
- System responsible activities for specific applications
- UK - New Branches/Branch Relocations
- Projects/Assignments
- Head Office Desk moves
- Asset Management and Hardware Reconciliations
- Colo/DR/BCP Testing and support
- Basic Server Administration
- Document Management: Applications, Process, Technical KB’s and generic user guides (IT internal Hub)
- Property estate check – meeting rooms
- Branch Wifi management
- Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- A good understanding and knowledge of providing 1st/2nd line support - General application troubleshooting incl. Bloomberg
- ITIL certified, understanding of Incident, Problem and Change
- Excellent Knowledge of PC/Laptop hardware support
- Excellent Knowledge of Windows 10 Support
- LAN / WAN / TCP IP, DNS , DHCP, Network troubleshooting skills
- Knowledge of Windows Server 2012-2018, SCCM, IIS, SQL, Active Directory
- Active directory administration
- Ability to manage small projects
- Knowledge of IPhone/tablet, Airwatch support
- Knowledge of Microsoft Suite of applications
- HP Service Manager – desirable
- Working within SLA’s
- Good interpersonal and communication skills
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.