Job Introduction
The Head of Digital Product (Payments) role resides within the Handelsbanken Digital department and is responsible for overseeing the successful development and release of the Bank’s digital products relating to the payments process across both the private and corporate banking segments. The postholder will work closely with Financial Products leads to support the development of the Payments Strategy and then develop the product vision that underpins it.
Playing an important role within the Bank’s IT Modernisation programme, the role holder will partner with Delivery and Technology leaders to lead dynamic multi-disciplinary teams responsible for the successful deployment of a new Payments Platform in collaboration with the Bank’s chosen vendor. They are responsible for engaging collaboratively with the Business functions (including Financial Product, the Branch network, Risk, etc.) in order to ensure all interests are represented in the development of the Bank’s future state payments proposition and to support the adoption and embedding of new processes.
The role holder will be responsible for defining the overarching payments digital product vision, building the roadmaps and leading the prioritisation to deliver that vision in a performant, secure and user focussed way. In doing so, they will ensure alignment to wider Bank strategy and ensure that maximum business value is achieved. Together with Technology and Delivery leadership counterparts, they will be accountable for delivering and then driving the continual optimisation of the payments digital products to support the realisation of a seamless, flexible customer and colleague payments experience.
The Head of Digital Product (Payments) will also have ongoing responsibility for the governance, risk management and regulatory compliance activities relating to the digital products under their ownership, forging strong, effective relationships with the 1st and 2nd line control functions.
Main Responsibilities
- Develop a vision for delivery of payments digital products and, together with the Technology and Delivery leads, be accountable for the delivery of that roadmap, ensuring alignment to the Digital Product and wider Bank strategy, with a clear user focussed service design approach.
- Collaborate with key stakeholders from across the Business including Branch, Financial Product (Payments) and the control functions to understand business requirements and priorities, supporting effective inclusion in your product roadmap and taking account of IT risk and wider platform migration activities.
- Lead on the establishment of strong and productive relationships between your Handelsbanken delivery teams and vendor suppliers to build, integrate and test solutions that deliver the outcomes the Bank has defined.
- Build and lead a high performing team of Digital Product Owners and Business Analysts who oversee proactive, customer focussed multi-disciplinary teams.
- Develop an inclusive and collaborative culture where the advice and knowledge of skilled specialists around customer centred design, technology delivery, security and infrastructure is heard and respected in order to develop highly effective digital products through a process of research, ideation and design.
- Foster and develop a customer-centric ethos and promote a mindset of continuous learning, including establishing clear structures to learn from live running, sourcing data and analysis on performance in order to prioritise improvements and change accordingly.
- Define and measure the success criteria for the payments digital products, creating a clear set of OKRs that support the Business Transformation goals and the Bank’s wider strategic objectives. Establish clear feedback loops to understand the impact of your product and feed changes and improvements in to your backlog.
- Design and develop overall processes and process steps within the payments journeys, taking accountability for the effects on existing internal and Branch processes and services.
- Exercise end user insights to continuously enhance seamlessly consumable customer-centric payments services, increasing customer satisfaction, loyalty and advocacy.
- Actively promote and ensure adherence to the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring timely and appropriate escalation of concerns to relevant stakeholders.
- Work closely with stakeholders in Group (Sweden), where required, to accelerate digital development and ensure optimal ways of working.
- Work collaboratively with other Heads of Digital Product to ensure overall alignment is achieved between products to deliver user and technical consistency and to establish an effective community of practise around digital product ownership.
- Serve as a digital product SME, influencing, inspiring and educating others at all levels across the Bank, sharing knowledge and being a vocal and engaging proponent of the impact of digital change and delivery.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Outstanding SME in Payments digital product management preferably with broad experience within the Financial Services industry.
- Customer-centric with a strong focus on end user experience and outcomes.
- Demonstrable experience in the end to end lifecycle of product development, including managing and delivering high quality digital products to end users, from ideation through to delivery ,feedback, and improvement.
- Experience and/or a robust understanding of payments solutions and processes is necessary.
- In-depth knowledge of both Agile methodologies and Waterfall ways of working, with significant experience of working within an agile environment.
- Highly positive and effective leader, who actively coaches, develops, and supports team members, sharing their experience and knowledge with others.
- Be driven, have high levels of personal accountability, not being afraid to be hands-on and get into the detail.
- Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders.
- Ability to work independently and manage multiple projects simultaneously, often with competing priorities.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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