Job Introduction
The Modern Workplace team is working towards providing a modern, flexible, effective physical and virtual environment for our colleagues at Handelsbanken. A single work offering doesn’t fit for all anymore. The modern workplace team will provide a seamless work experience from any chosen point of need, empowering our colleagues to use high quality digital tools to collaborate, communicate and perform tasks as effectively and efficiently as possible.
This role will play an important part in Productivity Applications enduring team, helping Handelsbanken’s colleagues discover the various capabilities available to them that will improve their productivity and be more efficient in their day to day activities. Over the next 12 months, this role will focus on digital signature (Docusign), knowledge management, and user centric productivity within the Microsoft 365 suite of tools.
Main Responsibilities
- To undertake the technical configuration and development of solutions within the Productivity Apps portfolio as per defined requirements
- Aiding in the design of new services and capabilities within the portfolio against business requirements
- Ensure the lifecycle of the solutions within the portfolio is maintained, an evergreen methodology being applied where applicable and available, End to End Platform Lifecycle Management
- Administering configuration changes and introducing incremental change to services in business as usual support
- Become a subject matter expert for Productivity Apps to colleagues in the UK
- Support in the ongoing development and circulation of best practise behaviours to help colleagues gain the most from the capabilities available to them
- Communicate with colleagues and stakeholders where to provide instruction, guidance or requesting feedback
- Gathering and presenting relevant MI for stakeholders to support data driven prioritisation
- Stay current with all things Productivity Apps, recognising opportunities to add business value where possible, reviewing roadmaps and planned releases for the solutions within the portfolio
- Supporting the Platform Owner of Productivity Apps with status updates for reporting purposes
- Liaise with Handelsbanken’s Group function for delivery of Group managed applications and services
- Supporting the Platform Owner and Delivery Lead of Productivity Apps with status updates for reporting
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Experience in the implementation, support, development and API integration of Docusign with other 3rd party applications and services
- Experience in the use of Microsoft365 solutions including but not limited to SharePoint Online, Planner and Forms
- Ongoing support and maintenance of the solutions and services with Productivity Apps as they are introduced to colleagues in the UK
- Excellent troubleshooting and problem solving skills.
- Experience of dealing with incident, problem and change management processes to provide a support service for users receiving 2nd and 3rd line Incidents and Work Requests from Service Desk
- An understanding of the technical environment(s) required for these tools would be beneficial.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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