Job Introduction
Main Responsibilities
Discovery and Research
- Lead discovery across the current Wealth Digital Platform, including understanding existing customer journeys, touchpoints, constraints, and dependencies.
- Plan and conduct qualitative research with Wealth customers to understand how they currently view portfolios, funds, and performance, and where pain points and unmet needs exist.
- Conduct competitive research on current wealth digital platforms to inform future state
- Synthesize research findings into clear insights, problem statements, and opportunity areas that align customer needs with business objectives.
- Collaborate with internal stakeholders across Wealth, Digital, Risk, and Compliance to ensure shared understanding of current-state challenges and constraints.
Definition and Ideation
- Facilitate structured ideation and co-creation workshops to explore solution directions and prioritise problems to solve.
- Translate insights into clear experience principles, design hypotheses, and target outcomes.
- Define the scope and ambition of the future-state Wealth customer experience, ensuring it reflects Handelsbanken’s relationship-led proposition.
Design and Prototyping
- Design end-to-end future-state customer journeys for the Wealth Digital Platform.
- Create low- and high-fidelity UX and UI designs using Figma, aligned to Handelsbanken’s brand and design system.
- Develop interactive prototypes that demonstrate key user flows, information architecture, and visual direction.
- Ensure designs balance usability, clarity, accessibility, and visual quality.
Testing and Iteration
- Plan and conduct usability testing and concept validation sessions with customers.
- Iterate designs based on feedback and evidence, clearly documenting rationale and trade-offs.
- Use insights from testing to refine both the experience and the underlying problem framing.
Final Outputs and Handover
- Deliver a validated target-state Wealth customer portal Figma prototype that can be used to support third-party vendor sourcing and evaluation.
- Produce clear design artefacts, narratives, and supporting documentation that enable stakeholders to understand the vision, customer value, and design intent.
- Support internal teams by clearly articulating how the future-state experience addresses customer needs and aligns with regulatory expectations.
Governance and Risk
- Ensure all design work aligns with Consumer Duty principles and delivers good customer outcomes.
- Operate in line with the Bank’s Risk Management framework, escalating risks or concerns in a timely manner.
- Work collaboratively with control functions to ensure designs consider legal, risk, and compliance requirements from the outset.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Strong end-to-end experience across service design, user research, UX design, and visual/UI design.
- Proven ability to lead double diamond discovery and design processes independently.
- Experience designing complex digital products or platforms, ideally within financial services or another regulated industry.
- Excellent research and synthesis skills, with the ability to translate insight into clear design direction.
- Advanced proficiency in Figma.
- Strong workshop facilitation and stakeholder engagement skills.
- Solid understanding of accessibility standards and inclusive design practices.
- Familiarity with agile ways of working and multidisciplinary team environments.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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