Job Introduction
Main Responsibilities
We are looking for a Customer Proposition Manager to join the Wealth Customer Proposition Team, reporting to the Head of Wealth Customer Proposition.
You will be joining a recently formed team, who is in the process of designing the future Wealth Proposition.
We are looking for someone with experience in designing and managing a competitive and customer centric Wealth Management Proposition in businesses of similar structure (part of a retail and corporate Bank) and size, or bigger. You will be liaising with several teams across the business including Product Governance, Product and Service Owners, Marketing, Data Analytics, Customer Insights, Client Directors and Associate Client Directors, Asset Management, Retail and Corporate Customer Proposition, Digital, Change, and Risk and Compliance.
- Alongside the Head of Wealth Customer Proposition and Wealth Product/Service owners design, implement and maintain a compelling Wealth customer proposition across all Wealth product and service offerings.
- Ensure that Wealth’s customer proposition is aligned to and integrated with Handelsbanken plc and the wider Handelsbanken group to the extent possible.
- Develop the revenue and growth model supporting the development of the proposition.
- Work with the Customer insights team to deliver the capability to access customer insights on an ongoing basis, and define the quantitative and qualitative research to facilitate a data-based and insight led approach to developing and evolving the proposition.
- Working with data analytics colleagues, develop a detailed, data-led client segmentation model.
- Take responsibility for the overall pricing and pricing disclosures through the customer journey.
- Own the end-to-end customer experience across the Wealth customer proposition. Work with product and service owners, and colleagues in the client-facing, operations and second-line teams to review the end-to-end customer journey and ensure that it delivers a best-in-class experience for clients.
- SME for Onboarding to Wealth, supporting the vision of a unified onboarding experience between HB and Wealth to the extent possible.
- Work with customer-facing colleagues, marketing colleagues, and product and service owners to review and develop the client artifacts and digital experience.
- Assess industry trends and the regulatory environment in which Wealth operates and identify opportunities the evolving regulatory landscape and competitive environment may present.
- Represent the Proposition team demand to the Delivery teams (covering CRM, digital channels, onboarding, etc.).
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Extensive experience in a customer proposition development or product / service development role within the investment management or wealth management industry, with a strong working knowledge of personal banking investor types and the products / services offered by Wealth Managers in the UK
- Ideally experience in collecting and analysing customer insights in a structured manner, and drawing inferences from data
- Strong understanding of the financial drivers and commercials of wealth management products and services
- Ability to use data to support decision-making and recommendations
- Excellent stakeholder management skills, with the ability to influence, work effectively and build relationships at all levels within Wealth, Plc and across the Group
- Strong understanding of regulatory requirements and industry best practices relevant to the wealth management industry, including Consumer Duty
- Excellent presentation, verbal and written communication skills
- Collaborative and team-oriented approach
- Ability to work independently, work under pressure, prioritise work and work with competing deadlines
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
There will be a two stage interview process with a combination of technical and competency based questions.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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