Business Analyst

Job Introduction

Main Responsibilities 

As a Business Analyst working within our Digital Transformation team, you will be working as part of a multi-disciplinary agile team, responsible for the product development of digital services, ensuring a customer centric, reliable and competitive digital offering.

The team are responsible for the Bank’s corporate and individual online banking channels, including mobile applications. 

Working in an agile team environment, you are familiar with agile principles and ceremonies, have an agile mind-set and be able to adapt working approaches when needed to optimise delivery efforts. You also have experience of digital technology, data, and innovation within the financial sector. 

You embrace the pace of change, can analyse the marketplace, including the competition, and be able to research customer needs to determine the necessary digital products and services that will optimise and elevate the user experience. 

• Setting standards including business analysis governance and guidelines, with a potential opportunity to be part of a center of excellence
• Coaching of less experienced / developmental business analysts, in support of their hands-on learning and career pathway

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Business Situation Analysis: Investigating business situations to define recommendations for improvement action.
• Feasibility Assessment and Business Case Development:  Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment 
• Requirements Definition and Management: Managing requirements (e.g. features and stories) through the entire delivery and operational life cycle.
• Business Process Improvement: Creating new and improved approaches to performing business activities.
• Business Modelling: Producing abstract or distilled representations of real-world, business situations. 
• Acceptance Testing: Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.
• Organisational Change Management: Planning, designing and implementing activities to transition the organisation and people to the required future state.
• Stakeholder Relationship Management: Creating new and improved approaches to performing business activities.
• Methods and Tools: Ensuring methods and tools are adopted and used effectively throughout the organisation.

Skills (desirable)

• User Experience Analysis: Developing models and diagrams to represent and communicate data requirements and data assets
• User Experience Design: Product design concepts and prototypes for user interactions with and experiences of a product, system or service
• Customer Experience Design: Product design concepts and prototypes for user interactions with and experiences of a product, system or service
• Product Management: Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirements
• Innovation: Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies
• Emerging Technology Monitoring: Identifying and assessing new and emerging technologies, products, services, methods and techniques
• User Research: Identifying users' behaviors, needs and motivations using observational research methods
• Data Modelling and Design: Developing models and diagrams to represent and communicate data requirements and data assets

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.  

We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation. 

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.  

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development. 
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.   

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk. 

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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