Vacancies

Project Branch Connect Analyst - 12 Month FTC

Please Note: The application deadline for this job has now passed.

Job Introduction

Main Responsibilities

This role is a 12 month Fixed Term Contract, with the primary purpose to support the integration of a new mortgage system as part of the banks Business Transformation plans.

Handelsbanken Branch Connect undertake a variety of administrative tasks on behalf of our branches with the aim of providing them with more time to have meaningful interactions with customers. As the team continues to evolve an exciting opportunity has arisen to support with an additional workstream focused on supporting the bank with deploying a new mortgage system. This role offers the opportunity to build a sound knowledge of the bank's core systems, contribute to achieving our wider IT infrastructure goals and learn more about workflow management and project remediation. The role requires an individual who is comfortable working in a fast paced environment where the immediate priority of providing a high quality processing output is balanced with a passion for problem solving and solution finding.

Work within a small team of ‘ringfenced’ administrative resource to support with the processing, cleansing and migrating of Bank data.
Act as a support function for the Branch network through initial launch periods.
Take responsibility for an allocation of project or remediation work, managing your own time to work towards specific deadlines.
Comfortable working within a high volume and demanding data processing environment to deliver accurate outputs.

The role is based at 101 Barbirolli Square in Manchester

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

Enthusiastic and dynamic self-starter
Strong customer service ethic
Exceptional communication skills
Excellent verbal and written communication skills: able to interact and deal with branch queries in a professional manner
Ability to work well under pressure with attention to detail.
Excellent organisational skills and the ability to manage a number of tasks.
Confident, professional and friendly telephone manner
Have high ethical and moral standards
Be innovative and proactive
Have good administrative order including adherence to all risk and compliance policies.
Collaborate with others to achieve joint goals
Strong decision making skills with the ability to demonstrate sound judgement, achieving the right business culture and behaviours.
Be vigilant and of a questioning nature during the review of various systems and data sources to identify and assess ‘red flags’ and areas of concern.

The team will work closely with the other Connect Teams to build a diverse and multifaceted service focused on supporting our branches. The applicant therefore must be assertive, flexible, proactive and conscientious with a positive attitude and be a strong team player.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

There will be a one stage, competency and technical based interview for this position.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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