Job Introduction
An opportunity has arisen to join a new and highly specialised team within Handelsbanken’s Financial Crime Fraud unit on a 12 Month Fixed Term Contract. The new team has been set up in order to provide a dedicated, efficient and expert service, with the aim of identifying and preventing non-card payment fraud. The role will be highly visible in developing and enhancing processes and procedures to enhance the detection of potentially fraudulent activity.
The successful individual will join the existing wider Fraud team. As a Payment Monitoring Fraud Investigation Officer, they will be responsible for the detection, investigation and prevention of fraudulent non-card related transactions.
The role will be based at our Manchester City Centre Head Office with a requirement of 5 days office attendance.
Main Responsibilities
- To investigate with customers and branches non-card fraud related alerts generated via the Payment Fraud Engine
- Initial triage/investigation of the alert to determine whether legitimate of potentially fraudulent
- Effectively use investigative interviewing techniques whilst maintaining a high level of customer service standards to ascertain whether the transaction is legitimate or potential fraudulent
- Act as a point of reference for internal and external customers regarding fraud prevention
- Act as a point of escalation when it is identified a customer has fallen victim to non-payment fraud.
- Assist in the preparation of internal reports and MI
- Identify procedural and control weaknesses and make recommendations to mitigate.
- Ensure compliance with regulatory requirements relating to, but not limited to, financial crime and investigation procedures.
- Help to embed new processes and policies into the branch network
- Ability to carry out project related duties, where required
- Training within the Fraud Operations team will be undertaken on wider processes such as Card Fraud, Authorised Push Payment and Unauthorised Fraud once fully competent.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- The successful candidate must have a clear understanding of financial regulatory regimes.
- Prior financial crime experience is desired but not essential
- Prior retail bank experience is desired but not essential
- The successful candidate must be comfortable with conducting conversations that are investigative and challenging in nature in order to handle potential non-card fraudulent activity
- Excellent interpersonal/communication skills in both written and spoken English
- Ability to work autonomously and work in a dynamic environment with changing priorities
- Excellent time management skills and a close eye for detail
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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