Outsourcing Manager

Main Responsibility

• Supports the ongoing development of the Procurement & Supplier Management framework with a focus on regulatory guidelines for Outsourcing and Third Party Risk Management.
• Provide the Outsourcing & Third Party Risk Manager with timely and relevant information on all areas of responsibility including regular reports on demonstrating compliance on managing material outsourcing services and on key performance indicators.
• Work with IT stakeholders and provide oversight over the design and enhancement of the Group intra-group service agreement between Handelsbanken plc and Handelsbanken AB,
• Ability to develop and enchance Key Performance Indicators (KPI’s).
• Developing and maintaining the Outsourcing and Third-Party register, in alignment with regulatory requirements (PRA, FCA & EBA)
• Ensure that risks associated with Third Party relationships, before and after entering into contracts, are sufficiently identified, assessed, monitored and controlled.
• Provide training, as appropriate, to business partners on Outsourcing & Third Party Risk Management framework, policies, standards, processes, procedures and alignment with Global procurement processes
• Work collaboratively within the Supply Chain Services team to drive process improvements. Sharing best practise within the team, ways of working, improvements of frameworks and processes to manage suppliers for performance, risk and value
• Actively manage and monitor adherence to procurement & supplier management process, governance and policy to ensure compliance against regulatory requirements for Outsourcing & Third Party Risk Management.  Produce regular MI for the business stakeholders, Risk Management and Board Risk Committees.
• Actively promotes and ensures adherence to the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring timely and appropriate escalation of concerns to relevant senior stakeholders.

The Ideal Candidate

• Extensive knowledge and understanding of Outsourcing, Intra Group, Third Party Risk including EBA Outsourcing, PRA SS2/21 and other regulatory equivalents.
• Experience in managing third parties, developing Service Level  Agreements (SLA) aligned with regulatory guidelines (ideally banking) and industry best practices
• Experience in managing the day to day running of outsourced services
• Strong organisation skills with ability to multitask and prioritise
• Excellent communication and presentation skills and proven ability to effectively interact with team members, clients and peers, earning their trust and establishing credibility
• Excellent verbal communication skills, with experience presenting at C-Level
• Ability to understand complex problems and focus on the critical issues, providing solution recommendations
• Extensive category management, contract management and supplier management experience gained across a broad range of indirect categories.
• Being a self-starter with the ability and willingness to work on own initiative and learn is essential.
• Minimum of 5 years focused expertise in Third Party Risk and managing Outsourcing Services.

Compliance with the 6 Conduct Rules

• Act with integrity;

• Act with due skill, care and diligence;
• Be open and co-operative with the FCA, PRA and other regulators;
• Pay due regard to the interests of customers and treat them fairly;
• Observe proper standards of market conduct.
• Act to deliver good outcomes for retail customers.   

Core Values

• Is business-oriented and focuses on the customer.
• Takes a long-term approach.
• Has the courage to make decisions.
• Is innovative and proactive.
• Takes responsibility for their own development.
• Has high ethical and moral standards.
• Likes good administrative order.
• Collaborates with others to achieve joint goals.
• Contributes to the development of operations and colleagues.

Competencies

• Actively builds Relationships 
• Embraces Change and Technology 
• Acts according to Handelsbanken's Culture
• Creates Business Value 
• Role Specific Regulations
• Risk Management, Governance and Controls 

About the Company

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. 

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.