Job Introduction
This new role will play an important part in redefining our ways of working with communication & collaboration tools (email, calendar, messaging, video conferencing & telephony) with the primary focus being the various Microsoft 365 applications - Outlook, SharePoint and Teams.
Main Responsibility
- To develop and embed best practice and new ways of working with M365 apps to ensure efficiency savings are achieved, collaboration is improved and customer experience enhanced – this will be a rolling programme as M365 applications are continually updated and therefore this role has the potential to evolve.
- Deliver subject matter expertise of M365 with emphasis in Outlook, Intune, SharePoint, OneDrive, architectural design, security, migration, management and support of implementations.
- Experience in Azure Active Directory Synchronisation processes. (joining machines, policy administrator, Intune Management).
- Gathering and presenting relevant MI for stakeholders.
- Excellent troubleshooting/problem solving skills.
- Providing a support service for users receiving Incidents and Work Requests from Service Desk.
- Experience of dealing with incident, problem and change management processes.
- Stay current of all things M365, including changes & updates, roadmap & releases, and third-party solutions.
- Supporting M365 Program Manager with project status/updates etc.
- Support liaison with Group for delivery of M365 applications (ECCO train in Sweden).
The Ideal Candidate
- An understanding of the technical environment(s) required for these tools would be beneficial.
Package Description
Competitive + Benefits
About the Company
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.