Job Introduction
Role Overview
UK Technology (UKT) is responsible for architecting, developing and securing IT solutions for the UK Business (including Handelsbanken Wealth Management). This role sits within the Services & Infrastructure department that supports the Banks service delivery, technical infrastructure, end user support and IT continuity capabilities.
We are looking for a process mapping specialist to join us on a contract basis. This role will support the Services & Infrastructure function to map our processes and procedures in support of a variety of tooling, regulatory and improvement initiatives. This role will focus on mapping and improving existing processes, supporting SMEs to create new processes/procedures and to help identify ways to become more efficient. You will work with a variety of teams within the technology function UKT, providing process mapping skills and subject matter expertise.
This role is Monday to Friday 09:00-17:00 and is based in the London office. There may be a requirement to travel to the Manchester site to facilitate workshops etc.
Main Responsibility
- Performing end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
- Developing graphical models of business processes to facilitate understanding and decision-making. Assesses the feasibility of IT process changes and recommending alternative approaches
- Analysing and designing IT processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation
- Facilitating of ‘as-is’ and ‘to-be’ workshops with subject matter experts in the IT Service Delivery, IT Service Desk, IT Operations Teams and other teams (as required)
- Developing new processes to enable the Services & Infrastructure function to meet the needs of our users and comply with relevant regulation
- Supporting the creation of standardised service documentation across the department
- Making recommendations for process improvements, efficiencies and cost savings
- Supports all process specialists and influences team on correct application of standards
The Ideal Candidate
Essential
- Demonstrable experience of Business Process Model and Notation (BPMN)
- Excellent knowledge of common IT processes (ITSM/ITIL/Agile)
- Process Analysis, Process mapping, Process Improvement and Continuous Improvement
- Ability to facilitate workshops both in person and virtual
- Professional standard of presentation skills
- Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
- Ability to work well under pressure
- Attention to detail and an organised approach to work
Desirable
- Six Sigma experience/certification
- Experience using a variety of software tools such as JIRA, Confluence, MS Visio etc.
- Experience working in financial services or other, highly regulated industry
Compliance with the 6 Conduct Rules
- Act with integrity;
- Act with due skill, care and diligence;
- Be open and co-operative with the FCA, PRA and other regulators;
- Pay due regard to the interests of customers and treat them fairly;
- Observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers
Core Values
- Is business-oriented and focuses on the customer.
- Takes a long-term approach.
- Has the courage to make decisions.
- Is innovative and proactive.
- Takes responsibility for his/her own development.
- Has high ethical and moral standards.
- Likes good administrative order.
- Collaborates with others to achieve joint goals.
- Contributes to the development of operations and colleagues.
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General Competencies |
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Package Description
competitive
About the Company
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.