Financial Crime - Fraud Response Analyst

Main Responsibility

Specific responsibilities of the Fraud Response Team Analyst:

• Undertake all immediate responses in order to secure funds at risk and/or minimise further losses and when appropriate facilitate repatriation of funds to customers and protect bank related products (cards, accounts etc.)
• Undertake complex and detailed investigation into the root cause of fraud cases.
• Make clear decisions, with strong supporting rationale, on complex fraud cases ensuring a fair outcome to customers based on current legislation, regulation and benchmarking with the bank and wider financial industry.
• Utilising numerous investigative techniques, systems and information a wide range of internal and external sources
• Providing information to assist the management team in creating briefing reports relating to larger fraud incidents.
• Completion of UARs to contribute to AML Investigations
• Attend when required, multi-channel investigations with the stakeholders from across the bank.
• Occasionally provide assistance to branch colleagues, by undertaking intervention meetings with customers in order to minimise risk and loss to their accounts during suspected high value fraud cases.
• Performing all functions relating liaising with other banks both inside and outside of UK.
• Review of certain outgoing payments to ensure that risk to customers remains low. 
• Liaising with external third parties partners during BAU activity.
• Support in delivery of fraud training initiatives out to the branch colleagues.
• Support the development and review of fraud prevention instructions, controls and processes.
• Initially dealing with requests for advice and guidance to colleagues across the bank relating to fraud matters, escalating to the management team when appropriate. 
• Utilising, and when required, updating the bank’s mainframe system in relation to fraud connected matters.

The Ideal Candidate

• Work as part of the team to ensure the day to day activities are adequately prioritised to suit shifting demands.
• Work independently and manage cases that require extremely high levels of discretion.
• Work to tight deadlines and often under pressure whilst maintaining a high level of quality and competency.
• Carry out ad-hoc requests to assist with fraud and other financial crime related investigations etc. where required.
• Think logically and quickly analyse facts to formulate a robust and effective response to fraud incidents.
• Have flexibility to work shifts/various start times in order to provide coverage outside of core hours.
• Experience of working in a 1st line Financial Crime function within a financial services environment.
• Understanding and experience of AML, Sanctions, Transaction Monitoring, Anti-Bribery & Corruption and Fraud typologies and enablers.
• A good working knowledge of plastic card chargeback and disputes rights.
• Experience and knowledge of business/banking processes, especially around account opening routines and payment/transaction processing systems.
• Awareness of legislation and UK initiatives pertaining to fraud offences such as Fraud Act 2006, PSR 2017.
• Excellent communication and decision making skills with the ability to demonstrate sound judgement based on a clearly stated rationale to reflect the right business outcome.
• Strong analytical and problem solving skills and attention to detail, presenting information in a clear and concise manner.
• Understanding of various external systems, platforms and processes such as the SWIFT messaging system, CIFAS databases, UK Finance SSI Portal.
• Experience of working with card fraud detection systems, authentication protocols and services such as 3-D secure, MasterCard Secure, Falcon, RSA, SAS, TSYS, LexisNexis etc.

Qualifications

• Strong understanding of the fraud threat landscape, the UK’s anti-fraud framework, banking products and the UK regulatory environment. 
• Relevant professional qualification preferred (e.g. ICA Certificate in Fraud Prevention, ACAMs, and APCIP etc.)

Please note that whilst the Job Spec clearly articulates that there is a requirement to have a broad knowledge across all fraud typologies, it is likely that this role will be within the Card Fraud sub-team and specialist knowledge in this area would be desirable.  Of course, appropriate training will be given where required

Package Description

Competitive + Benefits

About the Company

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. 

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.