Facilities Assistant

Main Responsibility

• The Facilities Assistant, BSQ will support the FM as part of the Facilities team, responsibilities include Print and Post Service, Premises Support, Facilities Management, Security & Access Control, and reception:
  • Co-ordinate, direct and manage all facilities management and security of BSQ premises;
  • Liaise with and manage key relationships, including:-
    • the landlord (and their staff / agents);
    • site maintenance contractors;
    • external consultants;
    • cleaning/hygiene contractors and any other service providers to BSQ;
  • Support in the Day to day management of the delivery of services to BSQ;
  • Delivery reception services as required.
  • Ordering of Stationary, key supplies and Reviewing/approval of invoices relating BSQ Facilities with escalation and recommendations to the Facilities Manager for approval as appropriate.
  • Support in the management and maintenance of critical power systems in BSQ.
  • Support the FM in the management of Planned and Preventative Maintenance.
  • Supoort the FM in Managing Statutory building Compliance.
  • Assist with the co-ordination of DR procedures for BSQ.
  • Maintain/introduce systems/processes to ensure appropriate levels of building security, fire protection and health & safety.
  • Assit in Managing faciliites contracts and the group e-mail box
  • Maintain a good working knowledge of various areas of Commercial Property/Facilities Managements laws/regulations applicable to the Bank.
  • Assit in Managing key suppliers and  contracts making sure we receive VFM
  • Management of the group e-mail box
  • Working with the team to ensure the highest level of customer service in FM, front of house and guest services.
  • Support the facilities Manager in all Facilities operations throughout BSQ
  • Assist in making sure the building is kept to a high standard of cleanliness and repairs are dealt with in a timely manner.
  • Support with the provision of daily statements and returns.
  • Deputise for the Facilities Manager where required.

The Ideal Candidate

Will have experience within a facilities assistant role and have worked within a corporate working environment.

Compliance with the 6 Conduct Rules

• Act with integrity;

• Act with due skill, care and diligence;
• Be open and co-operative with the FCA, PRA and other regulators;
• Pay due regard to the interests of customers and treat them fairly;
• Observe proper standards of market conduct.
• Act to deliver good outcomes for retail customers.   

Core Values

• Is business-oriented and focuses on the customer.
• Takes a long-term approach.
• Has the courage to make decisions.
• Is innovative and proactive.
• Takes responsibility for their own development.
• Has high ethical and moral standards.
• Likes good administrative order.
• Collaborates with others to achieve joint goals.
• Contributes to the development of operations and colleagues.

Competencies

• Actively builds Relationships 
• Embraces Change and Technology 
• Acts according to Handelsbanken's Culture
• Creates Business Value 
• Role Specific Regulations
• Risk Management, Governance and Controls 

About the Company

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. 

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.