Job Introduction
Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers,
Our decentralised model means decisions are made close to the customer, in our branches. Our central Functions teams play a vital role in supporting the branch network, providing the expertise, governance and infrastructure that enable branches to serve customers effectively and sustainably.
This approach had underpinned our success for decades. Handelsbanken is independently recognised as one of Europe’s safest commercial banks, holds the strongest credit rating among its peers and is consistently ranked highly for customer satisfaction and relationship banking.
Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long- term vision, want to grow and want to make a meaningful impact in their local community and with the Bank
We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.
Check our Handelsbanken website for further information
The opportunity
- Support the leadership of the evolution of our CRM (Salesforce) product, responsible for overseeing the successful development of prioritised features across Personal Banking, Corporate Banking and Wealth Management
- Oversee delivery against the CLM vision, building the roadmaps and leading the prioritisation to deliver the vision successfully, ensuring alignment to wider Bank strategy and ensure that maximum business value is achieved
- Maintain an agreed prioritisation framework for the backlog and review this periodically to ensure the backlog is iteratively prioritised against emerging business priorities
- Build and maintain strong relationships with colleagues across Technology, Change, Data, Compliance, FinCrime, Proposition and our Branch network
- Coordinate and run discovery analysis for emerging strategic initiatives, coordinating the creation of Business Cases for investment, conducting relevant business analysis and defining plans for delivery
- Coach and mentor the Digital Product Owner community who oversee proactive, customer focused multi-disciplinary teams, supporting DPO’s in creating and managing relevant roadmaps for their respective domains
- Co-create the definition and measurement of success criteria for CRM, creating a clear set of OKRs that support business goals and the Bank’s wider strategic objectives
- Lead the CRM delivery teams to a reliable, predictable rhythm focused on measurable outcomes rather than output. Collaborate with relevant stakeholders to ensure all initiatives adhere to regulatory standards, data requirements and internal risk frameworks
- Work collaboratively with Heads of Digital Product to ensure overall alignment is achieved between products to deliver user and technical consistency and to evolve our digital products in a strategic and cohesive way
- Serve as digital product SME: influencing, inspiring and educating others at all levels across the Bank, sharing knowledge and being a vocal and engaging proponent of the impact of digital change and delivery
What we’re looking for
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Outstanding SME in CRM digital product management
- A very strong knowledge of the Financial Services industry
- Experience and/or a robust understanding of Salesforce is necessary
- Demonstrable experience in the end-to-end lifecycle of product development, including managing and delivering high-quality digital products to end-users, from ideation to delivery, feedback and improvement
- Experienced in coordinating Discovery and CRM strategy
- Experienced in product delivery and business case development
- Strong relationship management skills, able to influence key stakeholders, build credible relationships with peers as well as supporting, developing and coaching team members
Why join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if your experience aligns with our requirements, we will extend an invitation for you to participate in an interview.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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