Job Introduction
Operational Risk is responsible for supporting the management of operational and conduct risk within the UK bank.
Our role is to ensure the business has a comprehensive and accurate view of its risks by providing guidance, support and assurance to senior management that the business are identifying, assessing, managing and reporting its risks adequately and accurately.
In this role, you will be working with an experienced risk management team which is responsible for providing high quality analysis, advice and guidance on the management of operational and conduct risk to ensure the business complies with the relevant policies, frameworks and regulatory expectations.
Control assurance plays a key role in helping the business to understand its inherent exposure to risk. Testing both the design and performance of controls is key to being able to understand where there may be gaps and vulnerabilities in the management of our operational risk.
The purpose of the Control Assurance Manager is to lead, support and develop a team of Control Assurance Analysts, whilst at the same time, ensuring timely and effective reporting / escalation to key stakeholders and driving continuous improvement across both UKSR control assurance processes and the wider control environment.
Main Responsibility
As the Control Assurance Manager, you will report directly to the Head of Control Office.
The role will be responsible for the following:
- The line management of Control Assurance Analysts within UKSR, which includes, but is not limited to, providing coaching / support, being a point of escalation / review, and providing general support.
- Ownership and oversight / challenge of both the Customer Assurance Testing Plan and the Control Assurance Actions Tracker maintained within the team.
- Identifying and driving continuous improvement across both the UKSR control assurance processes and the wider control environment.
- Conducting regular quality assurance reviews across control assurance outputs, with coaching / feedback provided where appropriate.
- Regular reconciliation of UKSR owned documents against the wider risk management system to ensure data integrity and accuracy.
- Completion of ongoing analysis, oversight and reporting of control assurance related MI.
- Ensuring the timely escalation of key matters across UKSR, Senior Management and Risk Committees.
- Building and maintaining strong working relationships across the wider risk management community within the organisation.
- Attendance and input to the Risk Working Group (RWG) and Operational Risk Committee (ORC) when required.
- Provide training, awareness and communications to various business units as needed.
- Responsible for the accuracy and completeness of instructions within the team.
- Actively promotes and ensures adherence to the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring timely and appropriate escalation of concerns to relevant senior stakeholders.
This is a UK role that whilst based in the Manchester Head Office, will require regular travel to our London Head Office.
The Ideal Candidate
- Extensive experience in control assurance activities.
- A strong background in people management / leadership.
- Excellent planning and organising skills.
- Excellent attention to detail.
- A solid understanding of retail banking, together with the associated processes and risks.
- Be able to demonstrate strong written and verbal communications skills and have an ability to lead conversations to ensure understanding.
- Be comfortable challenging and influencing a range of stakeholders.
- Be able to work on their own initiative and enjoy the responsibility of delivering outcomes.
- Be skilled in preparing high quality presentations for meetings and workshops.
- Have strong interpersonal skills, be a team player with a positive, supportive and engaged approach to change.
- Have a good understanding of our business operation and culture.
- Have an industry recognised qualification for control assurance or equivalent (desirable).
Compliance with the 5 Conduct Rules
- Act with integrity;
- Act with due skill, care and diligence;
- Be open and co-operative with the FCA, PRA and other regulators;
- Pay due regard to the interests of customers and treat them fairly;
- Observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers
Core Values
- Is business-oriented and focuses on the customer.
- Takes a long-term approach.
- Has the courage to make decisions.
- Is innovative and proactive.
- Takes responsibility for their own development.
- Has high ethical and moral standards.
- Likes good administrative order.
- Collaborates with others to achieve joint goals.
- Contributes to the development of operations and colleagues.
Package Description
Competitive
About the Company
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.