Job Introduction
As the Salesforce Lead Architect this role will work closely with the Head of CRM to help set the strategic direction and be accountable and lead the design, development and day to day operations of the CRM platform(Salesforce and Other customer platforms) by partnering with senior stakeholders across the business identifying opportunities to deliver business and customer value through the extension of CRM services.
Main Responsibility
- Responsible for the end-to-end design of solutions on the Salesforce platform and other CRM technologies.
- Own the architecture of the end-to-end solution.
- Lead and mentor the development team in designing solutions for our strategic programs.
- Completion of solution architecture documents and artifacts in line with organisation standards.
- Enforce best practices and ensure quality delivery of enterprise solutions.
- Help in driving the application of DevOps tools and methodologies.
- Mentor team members and drive the direction of the team’s technical focus, training, and certifications.
- Work closely with business stakeholders to define solutions.
- Help establish the necessary governanace and quality management framework.
- Provide input to the strategic direction of technology to assist in the development of the enterprise architecture.
- Identify Salesforce technical solutions and partner products to meet different requirements.
- Hands-on Salesforce solution development with proven knowledge and experience across both declarative configuration and programmatic development.
- Perform code reviews and sign-off technical design and solutions.
- Work closely with the InfoSec team, primarily focused on the security of the Bank's Salesforce platform and connected components.
The Ideal Candidate
- 10+ years of CRM experience and 6+ years in Salesforce Architecture.
- Have experience as a Lead solution architect for Salesforce Platform to design enterprise scale solutions.
- Have thorough understanding of OOP, design patterns, and enterprise application integration.
- Strong experience with Salesforce Financial Services Cloud and Vlocity platform.
- Strong understanding of Salesforce Eco-System and other CRM technologies.
- Excellent technical documentation and communication skills.
- Ability to establish governance, develop processes and methodologies.
- Experience and understanding of Agile Project Methodologies.
- Prior core banking experience is a plus.
Compliance with the 6 Conduct Rules
- Act with integrity;
- Act with due skill, care and diligence;
- Be open and co-operative with the FCA, PRA and other regulators;
- Pay due regard to the interests of customers and treat them fairly;
- Observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers
Core Values
- Is business-oriented and focuses on the customer.
- Takes a long-term approach.
- Has the courage to make decisions.
- Is innovative and proactive.
- Takes responsibility for their own development.
- Has high ethical and moral standards.
- Likes good administrative order.
- Collaborates with others to achieve joint goals.
- Contributes to the development of operations and colleagues.
Package Description
Competitive
About the Company
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.