Business Analyst

Job Introduction

At Handelsbanken UK, we are about to embark on an exciting Business Transformation, a cornerstone of which will be our IT modernisation journey.  The transformation will evolve and enhance our technology systems, processes, ways of working, services and channels. Underpinning this will be our unique, decentralised business model, branch focus and customer centric business strategy that allows us to fulfil our customer’s banking needs with a tailored service and a product portfolio that’s right for them. 

Within our IT modernisation Programme, the Modern Workplace initiative is set up to enhance our ways of working and improve our overall colleague experience. It’s within this area where we have identified the need for a Business Analyst to help support our ongoing initiatives. The successful candidate will be placed to help support the delivery of a new Document Management System within the Document Lifecycle Management team.

The successful candidate will be an experienced business analyst who possesses a broad toolkit relative to industry standard business analysis service offerings. Previous Financial Services experience is highly desirable however we would welcome applications from all candidates where they feel they meet the required criteria.  

Main Responsibilities 

• Requirements engineering:  refine existing high-level requirements, used as part of a vendor-selection process, into technical solution requirements, suitable for development and implementation. This requirements work will also involve the elicitation, analysis and management of transitional requirements for the purpose of business-readiness activity 
• Business case creation, feasibility study and solution evaluation: analysing and assessing risks and impacts of solution options, performing cost-benefit analysis and collaborating with a variety of stakeholders to achieve an investment decision
• Strategy analysis: exploring and analysing current situations, internal and external strategic drivers, implementation strategies and identifying risks and impacts of a desired implementation approach
• Process Design: ability to document both the AS-IS and TO-BE situations for relevant business domains 
• Planning and monitoring deliverables: monitor and manage their own BA and wider project deliverables.  Escalate and manage risks and issues as they arise
• Change Delivery: helping identify impacts to the Business, Processes, IT Systems and Organisational structure
• Business readiness: planning and co-ordinating communications and training to support the Project implementation 
• Collaborative working: active participant and contributor within the Modern Workplace team and wider BA community 
• Stakeholder engagement and management, including owning stakeholder relationships where business analysis interaction is involved
• Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager 

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Requirements definition and management: Experience defining the most appropriate requirements management life cycle methods and ensure the requirement can be traced in the design, build, test, tender and evaluation phases. Able to co-ordinate and review the prioritisation of requirements and engage in the negotiation of solutions to help meet project objectives
• Business analysis planning and approach: Able to inform tactical decision making and help to define longer-term strategic plans. Experience recommending the approach to options analysis, feasibility assessment and operations, and can quantify potential business benefits. Ensure the proposed solution aligns with business goals and objectives, and business and user needs, and achieves the required outcomes and expected benefits
• Investigation and problem analysis:  Experience in communicating clear definition of problem analysis and define the scope for business to overcome this. Able to clarify investment objectives and business benefits to be achieved by the change initiative and work closely with customers and stakeholders throughout the lifecycle of the business analysis work to ensure benefits are optimised and realised following implementation
• Business process improvement: Experience supporting the implementation of proposed business improvements. Prior experience in using BPMN (the Bank’s standard in business modeling notation) is desirable
• Feasibility assessment and business case development: Experience in defining the rationale for proposed business and IT change, generate, describe and evaluate the options to achieve the business requirement, and quantify and / or describe the investment objectives and predicted business outcomes
• Agile working: Desirable prior experience working with agile principles and ceremonies.  Familiar with the expectations of an agile delivery environment. Familiar with epics, features and user stories, and are comfortable writing acceptance criteria. Able to work in close union with product owners and/or delivery managers to establish and maintain a product backlog, support prioritisation efforts and sprint planning, whilst working collaboratively.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. 

We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers. 

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation. 

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.  

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development. 
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.  

There will be a two stage interview process with a combination of technical and competency based interviews. 

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk. 

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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