Job Introduction
The Efficiency & Automation team is a multi-disciplinary team that is responsible for streamlining business processes, reducing administrative tasks and enhancing operational efficiency. They develop automation solutions to deliver quick win time savings to enable Bank staff to spend more time on value-adding activities.
The Bank’s strategy is centred around delivering operational efficiencies which create capacity to deliver increased business volumes and profitability, paired with a positive impact on customer satisfaction and customer outcomes to build on our unique relationship-based model. The Efficiency & Automation team is focussed on achieving this through tactical quick wins.
We are looking for an Automation Analyst who is able to identify, design and help deliver process changes and automation at pace, to bridge the gap between our current and future state. The successful candidate will be embedded directly within the Agile delivery team but must be comfortable getting hands-on, partnering closely with colleagues around the bank to understand and measure the benefits associated with process streamlining and automation.
Main Responsibilities
- Working closely with the Efficiency Managers, conduct detailed data & process analysis using workshops, shadowing and documentation review to understand the processing times and potential for savings.
- Create detailed user stories and share them with key stakeholders to ensure they’re valid before being developed by the RPA Developer team.
- Utilise Lean -Agile methodology within the Bank to deliver the most suitable solutions with maximum value.
- Develop and actively use metrics to assess impact of your process change and automation to feed into wider cost saving metrics.
- Gain a full understanding of low value-add activities currently performed in the branches which can be centralised with minimal disruption to our service model.
- Seek to understand and utilise existing systems and functionality (including robots, smart forms and macros as appropriate) to streamline and automate processes as much as possible.
- Ensure governance processes are followed to manage the change risk associated with the improvement and centralisation of processes, including the monitoring of effectiveness and impact.
- Ensure to operate within prevailing UK Bank policies and governance instructions and frameworks.
- Comply with legal and regulatory requirements and internal regulations, for example in finance, compliance, audit, tax, legal etc., and adheres to conduct rules.
- Ensure departmental instructions covering the area of responsibility are properly maintained and adhered to.
- Participate in improving data quality when applicable and ensuring data standards are met in all process development.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Knowledge of the change and project management
- Lean - Agile methodology experience is desirable
- Strategic and problem-solving mindset with a metrics driven decision making approach
- Broad knowledge of the Bank’s products, processes and services
- Strong people skills; approachable, empathetic and able to work with people to achieve progress
- Strong written and verbal communication skills
- Ability to build networks with colleagues across the Bank, particularly in Branches
- Agility and working with a sense of urgency and responsiveness.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
#LI-BH1 #LI-Hybrid