Job Introduction
Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers,
Our decentralised model means decisions are made close to the customer, in our branches. Our central Functions teams play a vital role in supporting the branch network, providing the expertise, governance and infrastructure that enable branches to serve customers effectively and sustainably.
This approach had underpinned our success for decades. Handelsbanken is independently recognised as one of Europe’s safest commercial banks, holds the strongest credit rating among its peers and is consistently ranked highly for customer satisfaction and relationship banking.
Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long- term vision, want to grow and want to make a meaningful impact in their local community and with the Bank
Check our Handelsbanken website for further information
The opportunity
As Advice Services Owner you will work in the team that offer both asset and wealth management through a tied-advice service, including financial planning, protection advice, tax advice, pensions and ISAs. Investment products offered include UK-domiciled investment funds (NURS), segregated accounts, and custody & execution. This is a new role within the business to develop and manage on an ongoing basis the Advice proposition.
This role will report to the Head of Customer Proposition.
- Responsible for the development and ongoing management of advice services (wealth advice, tax advice, protection advice, pension products, ISAs, asset management only).
- Act as the key point of knowledge in the firm on market trends, competitors and the regulatory landscape impacting advice services, and identify opportunities the evolving landscape may present.
- Make recommendations regarding which services should form part of customer proposition.
- Understand cost-to-serve and the commerciality of each service and make pricing recommendations.
- With the support of data analytics colleagues, be accountable for MI on all services, and develop a detailed, data-led understanding of the existing customer base for advice services.
- Own the customer journey and experience across advice services. Work with colleagues in the client-facing, operations and second-line teams to review the end-to-end customer journey and ensure that it delivers a best-in-class experience for clients. Maintain customer journey documentation.
- Own all client-facing artifacts across the services, and work with marketing colleagues to review and develop the advice service-related client artifacts and digital experience.
- Ensure the advice services meet all regulatory obligations and can demonstrate such.
- In compliance with all regulations and internal governance requirements, conduct annual end-to-end product / service reviews, target market reviews and fair value assessments to ensure services remain suitable for the end investor and continues to achieve good customer outcomes; feed outcomes to the relevant forums and be accountable for ensuring that recommendations are followed up.
- Establish appropriate controls and test the effectiveness thereof.
- Work with proposition specialist colleagues to support training and internal communications regarding advice services.
What we’re looking for
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- A UK-recognised financial advisory qualification, or extensive experience in a customer proposition or client-facing role within the wealth management industry, with a strong working knowledge of retail investor types and the products / services offered by Wealth Managers in the UK
- Strong understanding of the financial drivers and commercials of wealth management products and services.
- Excellent stakeholder management skills, with the ability to influence, work effectively and build relationships at all levels (including across the Group)
- Understand Cash Flow Modelling tools and the FCA’s views on them
- Strong understanding of regulatory requirements and industry best practices relevant to HWAM’s products and services including PROD, Consumer Duty, MiFID, COLL, IDD and AIFMD
- Experience in selecting and working with third party product and service providers
- Deep understanding of the needs and expectations of customers in the wealth industry
- Confidence in analysing and drawing inferences from data
- Excellent verbal and written communication skills
- Collaborative and team-oriented approach
Why join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if your experience aligns with our requirements, we will extend an invitation for you to participate in an interview.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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