Job Introduction
The role is responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.
They will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.
Main Responsibility
- Preparation of facility letters and other account documentation
- Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and conditions of sanction are satisfied prior to drawdown (acting as a line of defence)
- Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
- Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
- Involvement and liaison with internal departments, especially CDD, AML remediation and Legal to ensure the branch Anti-Money Laundering and Know Your Customer records meet the highest regulatory standards
- Liaison with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order are delivered
- Support of marketing initiatives, assisting the branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
- General office management and providing support to the Branch Manager regarding health and safety issues, compliance, general administration, self-assessment etc.
- Working alongside the rest of the branch team to achieve joint goals in the branch business plan, involving Account Manager colleagues when a customer need has been identified
You must comply with 5 Conduct rules i.e.
- act with integrity
- act with due skill, care and diligence
- be open and co-operative with the FCA, PRA and other regulators
- pay due regard to the interests of customers and treat them fairly
- observe proper standards of market conduct.
The Ideal Candidate
The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.
The applicant must be a strong team player, flexible, proactive and conscientious and bring a positive attitude. The successful candidate will work with integrity and discretion and be able to work effectively under pressure. The successful candidate will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers. They will have strong attention to detail and an organised approach to work, and will be able to demonstrate their ability to work with high levels of accuracy.
Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. In order to successfully undertake this role, a high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems.
Package Description
Competitive Salary + Benefits
About the Company
Handelsbanken is a local relationship bank built on timeless and sustainable values. The Bank specialises in providing personalised banking services to both businesses and individuals, as well as wealth and investment management services through its UK subsidiary Handelsbanken Wealth & Asset Management. Handelsbanken operates a decentralised way of working, with a strong local presence due to a nationwide branch network and a long-term approach to customer relations. Each Handelsbanken branch operates as a small business enabling it to make decisions at a local level and provide a service that is bespoke, with the focus always being on the needs of each individual customer. Throughout the organisation, individuals enjoy wide-ranging responsibility, and the scope to pursue a unique career, within a culture of openness, equality and professionalism.
Handelsbanken Group are deeply committed to embedding good equality and diversity practice into all of our activities so that we are an inclusive, welcoming and inspiring place to work, regardless of age, disability, pregnancy and/or parental status, ethnicity, religion, sex, gender reassignment or sexual orientation.